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Frequently Asked Questions

How long will it take to process my order?

Orders normally take 2-5 business days to process. Processing time does not include delivery time. Please see Shipping for more information.

What if I'm ordering a gift for someone?

You do not need to do anything additional. There will be no pricing on the invoice inside the package.

Will crystal cases be included with dice orders?

In order to keep shipping costs as low as possible, crystal cases (or test tubes in the case of some Lab Dice) may not be included in Standard Shipping (no tracking) orders.

Does my Canadian order have tracking with Standard Shipping?

No. Standard Shipping does not include tracking. If you would prefer your Canadian order to include tracking, please select Tracked Package or an alternate shipper, such as UPS or Purolator, at Checkout.